ABOUT THE ROLE

Position:

Office Administration/Client Care Coordinator

Working under the guidance of the Lead Client Care Coordinator, the Client Care Coordinator is our front-line representative to clients, new visitors and our practitioners. A strong culture of teamwork, support and desire to learn and grow keeps us connected to each other. A degree of flexibility with scheduling is important as our client needs, new client inquiries and office needs can change. A background, education, or interest in mental health and wellness is a strong asset.

KEY RESPONSIBILITIES

  • Provide reception duties for all clients and clinicians, providing responsive and caring customer service.
  • Answer all telephone calls in a prompt and professional manner

  • Schedule client appointments using Input Health electronic medical records system. · Manage email inboxe efficiently.

  • Invoice and reconcile client invoice payments.
  • Manage referral requests form the public.
  • Participate in workload sharing to support the administrative team.
  • Monitoring office supplies and Orders
  • Variety of other office and administrative duties as required
  • Organization and coordination of office, therapy rooms and waiting areas, etc.
  • Maintain the professional appearance of the office, including light cleaning and plant watering

QUALIFICATIONS

  • 2+ years of relevant professional office administration would be an asset.
  • A mature approach to customer service. Detail-oriented, organizational, and multitasking skills, initiative, and enthusiasm
  • Experience with EMR is a vital asset. JaneApp experience preferred.
  • Ability to communicate professionally.
  • Ability to handle a fast-paced environment while delivering great customer experiences in a very active situation
  • Self-starter with the ability to work independently and contribute to the team in a positive manner
  • Uses time efficiently and prioritizes appropriately with strong time-management skills
  • Reliability (To arrive on time and is ready to perform at their best)
  • Proficient in Apple programs and GSuite
  • Flexibility to work in the evenings and on weekends as needed
  • Part-time availability with evenings/weekends with the potential to increase to full-time
  • We encourage students in psychology and psychotherapy programs to apply!

WHY US?

  • Focus on what you love: Get support from our amazing Lead Client Care Coordinator and Director.
  • We strive for clinical excellence and have a superior clinical supervisions and advanced clinical supervision program.
  • We promote wellness in our staff and that means supporting your work-life balance.
  • While we have supervision and training for our therapists, we know that administrative staff also want to learn and grow your admin skills.
  • Continuous Learning: We are proud to subsidize courses and training for our admin staff.

WHY THIS ROLE?

  • If you are someone with strong organizational skills and enjoy helping people, you will feel a lot of value in this role.
  • If you are interested in mental health and want somewhere to start in this field.

If you’re looking for an opportunity to make a meaningful impact in the lives of others and grow both personally and professionally, we encourage you to connect with us.
Exact compensation may vary based on skills and experience.

BASE SALARY

CA$18/hr – CA$21/hr
-plus benefits
Annual $13,2824 – 16,128 at 2 days/week.